Your Promotional Marketing Partner

FAQs

General

  • 1Do I need to come in to order?

    Not necessarily. Some times we can complete a transaction over the phone or via e-mail, especially if it is a repeat order. Often, it is much easier to accurately capture the details during a personal visit. We also have an outside sales force so we can visit you if that makes sense.

  • 2Can I order on-line?

    Yes and no. Our business model is based on an interactive approach rather than simply taking orders over the internet. We have developed a process that we find leads to better results and greater customer satisfaction. That being said, we do offer e-commerce solutions to companies and organizations that can be set up to allow on-line ordering of specific items that have been identified and approved by them.

  • 6Do you require a deposit?

    Due to the custom nature of our business, we require a 50% deposit when you place an order. If the order is less than $50.00, we require payment in full at the time of the order. This requirement may be waived in certain instances for businesses by our management.

  • 7Can items be returned?

    In the unlikely event of a defect in craftsmanship, we will certainly replace any item. Returns for other reasons unfortunately can not be accepted.

  • 8Do you keep our files?

    Yes. We keep every file so that we can repeat something in the future should you need it. Along with keeping the files, we also back up off-site to ensure that we don’t lose any artwork.

  • 9Will you ship items to me?

    Yes, if you prefer to have your items shipped via UPS, we can do so. Just let us know if this is more convenient and we will make the arrangements. In some cases, we have local delivery options available.

Decorated Apparel

  • 1What types of garments do you sell?

    We sell everything from t-shirts, golf shirts, dress shirts, outerwear, team uniforms, lab coats, scrubs, aprons, caps, robes, towels, golf towels and pretty much every other type of apparel you can think of. We offer name brands like Hanes, Anvil, Gildan, Port Authority, Ultraclub, Devon & Jones, Chestnut Hill, Adidas Golf, Nike Golf, Augusta, Holloway, Game and more.

  • 2What decorating methods do you use?

    We offer every method available. Embroidery, screen printing, digital garment printing, vinyl application, tackle twill, rhinestones and dye sublimation are all done in-house.

  • 3Can we bring in articles?

    If you have an item that we cannot supply, we will decorate it for you. However, we would need to evaluate the suitability and may waive responsibility for damage. Since our business model is based on supplying the apparel as well as decorating it, our rates for decorating articles items brought into us are higher than if we supply the apparel.

  • 4Do you have a minimum?

    We pride ourselves in being able to serve those customers that need a single item as well as those that need thousands. We will explain the different decorating methods of and help determine the most appropriate for your specific situation. Due to the custom nature of our business and the infrastructure required to do it properly, we have a minimum order in our showroom of $35.00.

  • 5How long does it take?

    Our normal turnaround is seven to ten days. If you have a more immediate need, please let us know. We often can accommodate more compressed schedules.

  • 6How much will it cost?

    There are many factors that determine the cost and they may be different for the type of decoration method being used. For instance, the number of colors will have a significant impact on screen printing costs and no effect on embroidery. Conversely, the size of the image being put on the apparel would most likely not have an impact on screen pricing, but would certainly have an effect on the embroidery price. We can assist you in determining the most appropriate method based on your specific needs.

  • 7Is there a set up fee?

    Again, that depends on what your requirements are and the method of decoration. If you want to embroider a company logo on apparel, there would be a one-time fee to convert that logo into a stitch file. If you are embroidering only text, there is not a set up fee. Screen printing usually involves a screen charge. We will provide you with a written quotation outlining all of the costs prior so that you know up front exactly what things will cost.

  • 8What kind of artwork is required?

    All decoration methods have specific artwork requirements. Screen printing requires the image to be in a vector format (typically a .ai, .cdr or .eps extension) so that the colors can be separated. Embroidery requires a stitch file (typically a .dst extension) that tells our embroidery machines where to stitch, change color, etc. and is not a file that a graphic artist would create. It is created by companies that specialize in this area. If you have these types of files, we can usually use them. If you don’t, we can work from anything including hand-drawn sketches. Depending on the decoration method and the type of artwork available, there may be additional art charges.

Promotional Products

  • 1What do you mean by promotional products?

    Articles of merchandise (often branded with a logo) used in marketing and communication programs. Sometimes referred to as swag or chahchkas, they are given away to promote a company, corporate image, brand, or event. These items are usually imprinted with a company's name, logo or slogan, and given away at trade shows, conferences, and as part of guerrilla marketing campaigns.

  • 2What kind of promotional products do you offer?

    As members of the Advertising Specialties Institute as well as the Promotional Products Association International, we have access to thousands of manufacturers that only sell their products through distributors like us. We subscribe to a search engine database that contains over 800,000 products. Chances are if you have seen it or just have an idea, we can provide it.

  • 3With so many choices, how do I decide?

    That’s where we come in. We can help you navigate through the complex world of promotional products and help you make the best choice based on factors like the audience you are trying to reach, the message you want to convey, your budget and other factors.

  • 4Do you have a minimum?

    Typically, each product has a minimum quantity. Depending on the product, it varies greatly. We do have relationships with some manufacturers who will waive that minimum on some items.

  • 5How long does it take?

    A good rule of thumb is to plan about three weeks. That being said, we also have items that can be delivered in 24 hours if you need it. Obviously there may be premiums attached to expedited service.

  • 6How much will it cost?

    Pricing for promotional products ranges from a few cents to several hundred dollars for some items. It should also be noted that some items are available from different suppliers at different prices for the same item. We ensure that you receive the best value by shopping around with our suppliers once an item has been selected.

  • 7Is there a set up fee?

    Usually there is. There are also may be fees for proofs, special packaging and a host of other charges that many of our competitors surprise their customers with at the end of the process. We quote all of these items up front along with shipping charges that can be substantial depending on the item and the factory location. You should not be fooled by “catalog prices” as these are often not truly representative of your actual cost.

  • 8What kind of artwork is required?

    Most likely you will need to provide vector art. Vector art allows us to size the image without introducing distortion, separate the colors and in some cases reduce the colors. Typically a vector file requires a special graphics software program to open it, so it may be a file that you were given, but can’t open it up. Extensions are often .ai, .cdr or .eps. If you do not have this type of artwork, we can assist you in getting it.

Awards & Trophies

  • 1What kind of awards and trophies do you sell?

    We can provide you with any type from participation medals for tee ball to engraved crystal art. We have a tremendous selection of items that we can customize using our laser engraver. Depending on your situation, we can help you pick out the right option for you.

  • 2Can you engrave anything?

    No. Laser engravers cannot engrave certain metals like steel, gold and silver. Those require a different type of engraver.

  • 3Do you have a minimum?

    We will do one or a thousand. Due to the custom nature of the work we do and the infrastructure required to do it properly, we do have a minimum showroom order of $35.00

  • 4How long does it take?

    Our normal turnaround is seven to ten days. If you have a more immediate need, please let us know. We often can accommodate more compressed schedules.

  • 6What kind of artwork is required?

    If text is the only requirement, we can set that up for you. Most likely you will need to provide vector art if you want to add an image. Vector art allows us to size the image without introducing distortion, separate the colors and in some cases reduce the colors. Typically a vector file requires a special graphics software program to open it, so it may be a file that you were given, but can’t open it up. Extensions are often .ai, .cdr or .eps. If you do not have this type of artwork, we can assist you in getting it.

Banners & Signs

  • 1What size are your banners?

    While we can provide any size you need, our in-house production is limited to 3’ in height by whatever length you need. This covers about 90% of the banner market. If you require larger sizes, we have suppliers that will make them for us. We also can provide retractable banners for trade shows and interior displays.

  • 3Can we get any type of sign from you?

    No, in addition to banners, we can provide, yard signs and decals. We also can provide engraved plastic signs. We do not do large exterior signs. A general rule of thumb is that we stay away from anything that would require professional installation.

  • 5How long does it take?

    Our normal turnaround is seven to ten days. If you have a more immediate need, please let us know. We often can accommodate more compressed schedules.

  • 7What kind of artwork is required?

    If text is the only requirement, we can set that up for you. Most likely you will need to provide vector art if you want to add an image. Vector art allows us to size the image without introducing distortion, separate the colors and in some cases reduce the colors. Typically a vector file requires a special graphics software program to open it, so it may be a file that you were given, but can’t open it up. Extensions are often .ai, .cdr or .eps. If you do not have this type of artwork, we can assist you in getting it.