FREQUENTLY ASKED QUESTIONS

A: We sell everything from t-shirts, golf shirts dress shirts, outerwear, team uniforms, lab coats, scrubs, aprons, caps, robes, towels, golf towels and pretty much every other type of apparel you can think of. In addition to our own private EmbroidMe label, we offer name brands like Hanes, Anvil, Gildan, Port Authority, Outer Banks, Devon & Jones, Liz Claiborne, Adidas Golf, Nike Golf, Tommy Hilfiger and more.

Q: Can we bring in articles?

A: Yes, we do embroider on articles that you already own. However, we would need to evaluate the suitability and may waive responsibility for damage. If you have not purchased the articles, it is likely that you would be better off buying them through us as our rate for embroidering on articles we sell is less than that for items brought into us.

Q: Do you have a minimum?

A: No, except for certain promotional products. We pride ourselves in being able to serve those customers that need a single item as well as those that need thousands. We will also explain the different methods of personalization and help determine the most appropriate for each case.

Q: How long does it take?

A: That depends on what we are doing for you. Embroidery generally takes seven to ten days. Screen printing normally runs about two to three weeks and promotional products require about a four week cycle. If you have a more immediate need, please let us know. We often can accommodate more compressed schedules.

Q: How much will it cost?

A: There are many factors that determine the cost and they may be different for the type of decoration method being used. For instance, the number of colors will have a significant impact on screen printing costs and no effect on embroidery. Conversely, the size of the image being put on the apparel would most likely not have an impact on screen pricing, but would certainly have an effect on the embroidery price. We can assist you in determining the most appropriate method based on your specific needs.

Q: Is there a set up fee?

A: Again, that depends on what your requirements are and the method of decoration. If you want to embroider a company logo on apparel, there would be a one-time fee to convert that logo into a stitch file. If you are embroidering only text, there is not a set up fee. Screen printing usually involves a screen charge. Most promotional products have a set up fee. We will provide you with a written quotation outlining all of the costs prior so that you know up front exactly what things will cost.

Q: What kind of artwork is required?

A: All decoration methods have specific artwork requirements. For example, screen printing requires the image to be in a vector format so that the colors can be separated. We can work from anything including hand-drawn sketches. Depending on the decoration method and the type of artwork available, there may be additional art charges.

Q: How do we get artwork to you?

A: The best way is some kind of electronic format. You can either bring it in on a disk or e-mail it to us.